Background

These terms of use will serve as a basis of your Customer relationship with us, Paydimension Technologies. By choosing to open an account with us, you agree to the terms of use contained herein. You also confirm that you have provided us with the accurate and complete information required to create your account and that you have supplied all documentation, photographs and information that allow us to comply with our regulatory obligations.

If you do not agree to these terms of use, please do not proceed and exit the application immediately. Also, please be informed that we can terminate your relationship with us if we believe that you have violated any of these terms.

The Objective of Our Relationship with You

The objective of establishing a relationship with Paydimension is to receive special services on offer by Paydimension for its customers. Paydimension will manage an account for the customer, as well as provide additional services.

You can operate and manage your account via our app and the prerequisite for opening an account is an email account and a smartphone, with an active phone number, that meets our minimum technology requirements for operating system (iOS/Android) and supports the latest version of our Paydimension app.

When are these terms applicable?

These terms are applicable when you choose to open an account with Paydimension and Paydimension generates an account number for you affiliated with Wema Bank or any other licensed money deposit institution in Nigeria.

We may, at any time, modify the terms of use of our relationship but we will not do this without first informing you of such modification. All updates will be detailed on our app. You will be able to access the latest version of our terms at any given time.

What is the scope of the relationship between Paydimension & the customer?

Opening an Account

You can open an account with us on the condition that you are at least 18 years old, a Nigerian citizen, meet our technology requirements defined above and have not yet opened an account with us. We do not knowingly engage with people who don’t meet these conditions.

When you choose to open an account, you agree to us, using your information to make and receive payments on your behalf through your Paydimension account. If you would like us to stop doing this, we would have to close your account.

Language and communication

English will be the primary language of our communication to you. We may use emojis or colloquialisms, but we will always communicate in English.

If you have any questions about your relationship with Paydimension, you can contact us via email on support@paydimension.com or WhatsApp on 09017042304.

Notifications

By opening an account with us, you consent to receiving text (SMS), email and push notifications from us. These notifications are meant for your consumption only and we will not be held liable if you suffer any loss, or damage as a result of unauthorized access to the information sent.

In addition, by opening this account, you agree to indemnify Paydimension against all losses, damages, claims, demands and expenses whatsoever which may be incurred, imposed or suffered by the company as well as against all actions, proceedings or claims (including attorney's fees) whether civil or criminal, which may be brought against Paydimension by reason of such.

Spending Account

With the Paydimension spending account (e-wallets), you will be able to fund your account via bank transfers, cash at selected partner banks, and a stored card. You will be able to pay bills, make instant transfers and save as you spend. These activities are subject to the limits imposed on the platform from time to time.

When things go wrong

To protect your money, we need you to keep your transaction PIN safe at all times. You are responsible for maintaining the security and confidentiality of your passwords, PINs, or any other identifier that you use to access your account and our services. Use a strong password and a unique code as your transaction PIN and limit its use to your Paydimension account. Do not allow anyone to have or use your password or transaction PIN details. If you share these details, we cannot and will not be liable for any loss or damage arising from your failure to comply.

Closing an account

You can close your account at any time and at no cost. If you’d like to do this, please get in touch with us. You will, however, remain liable for any obligations related to your account with us. Once the account is closed, you will not be able to access any Paydimension services.

We reserve the right to close, suspends, freeze or limit access to your account, if:

• The information we obtain from you does not comply with regulatory requirements;
• You do not meet, or are in breach of, the terms of use contained herein;
• You create risk or possible legal exposure to us;
• We are required to do so by law; or
• There is a report of, or our investigations reveal that you have engaged in, fraudulent or suspicious activity with your Paydimension account.

Please note that the list above is not exhaustive.

Data Protection

By opening this account, you consent to us processing your personal information:

• to provide products and services to you in terms of this agreement and any other products and services for which you may apply;
• to carry out statistical and other analyses to identify potential markets and trends, evaluate and improve our business (this includes improving existing and developing new products and services);
• in countries outside Nigeria where the products or services are being used and where such countries do not have the same data protection laws as applicable in Nigeria, we will, where possible, ask the receiving party to agree to our privacy policies.

Marketing and Promotion

We may also use your personal or other information to share information with you on new products and services that may be of interest to you. By opening an account with us, you consent to us sending you updates about the Paydimension product. You can unsubscribe from our newsletter using the link provided for the purpose in each newsletter we send.

Declaration

By choosing to proceed, you agree that you understand that you are opening an account with Paydimension Technologies and that all the information you have supplied is for this purpose. You agree to abide by the above listed terms of use, which govern our operations. You also agree that the information supplied is true and correct. By opening an account with us, you consent to our carrying out of regular identity and fraud prevention checks.

Finally, you agree to indemnify the company for any loss suffered as a result of any false information, error in the information you have supplied us or illegal activities on your account.